Privacy Policy for Saffron Seed
This Privacy Policy describes how Saffron Seed ("the Company," "we," "us," or "our site") collects, uses, and discloses your personal information when you visit our online platform, interact with our services, or engage with us in any other manner. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect different types of information from and about you, including personal data, which is any information that can be used to identify you directly or indirectly. The types of information we collect depend on how you interact with our site and services.
- Information You Provide Directly: This includes information you give us when you make an inquiry, place an order, subscribe to our newsletter, or create an account. This may include your name, company name, delivery address, billing address, phone number, and email address.
- Information Collected Automatically: When you access our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our platform is used and improve its functionality.
- Information from Other Sources: We may receive information about you from third-party partners, such as payment processors or analytics providers, to facilitate our services or enhance our understanding of our customer base.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services related to importing and distributing fine foods and gourmet provisions, and to maintain our business operations.
- To Provide and Manage Our Services: This includes processing orders, arranging deliveries, managing accounts, and responding to inquiries about our premium fruits, exotic vegetables, artisanal berries, heritage nuts, ancient grains, rare herbs, and unique root vegetables.
- To Improve and Personalize Our Offerings: We use data to understand customer preferences, enhance our product sourcing, curate gourmet food baskets more effectively, and improve the overall user experience of our online platform.
- For Communication: To send you order confirmations, shipping updates, marketing communications (if you have opted in), and important notices regarding our services or this policy.
- For Security and Fraud Prevention: To protect our online platform, customers, and business operations from fraudulent activities and security breaches.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances, always ensuring appropriate safeguards are in place.
- Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT support, and marketing services. These providers only have access to personal information necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform of any change in ownership or uses of your personal information.
4. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes specified by applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.
6. International Data Transfers
As a company operating globally in the fine foods and gourmet provisions industry, your information may be stored and processed in any country where we have facilities or where our service providers are located. When we transfer your personal data to countries outside of your region, we take steps to ensure that your data receives an adequate level of protection, using appropriate safeguards as required by law.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Saffron Seed
77 Amoy Street,
Unit 03-01,
Singapore, Central Region, 069896
Singapore